Customer information

Shipping Policy

How we pack, ship, and deliver your books across the United States.

This page explains exactly what happens between the moment you place an order and the moment your books arrive: how long we take to prepare the parcel, how long the carrier takes, what it costs, and what to do if something goes wrong.

At a glance

Shipping cost
Free on all U.S. orders — no minimum.
Where we ship
United States only. We do not ship internationally.
Handling time
1–3 business days (order preparation)
Transit time
2–5 business days (carrier delivery)
Total delivery time
3–8 business days
Order cut-off
2:00 PM Mountain Time (America/Denver)
Fulfillment days
Monday–Friday, excluding public holidays
Shipping days
Monday–Friday, excluding public holidays
Carriers
USPS or UPS

What shipping costs

FREE. Free shipping on all U.S. orders. No minimum. The price shown on the product page is the price you pay — there is no separate delivery charge, handling charge, or surcharge added at checkout.

Where we ship

United States only — we do not currently ship internationally.

How long an order takes

Delivery time is made up of two separate stages. Both are counted in business days:

  1. Handling — 1–3 business days. We check the title, pack it, and hand it to the carrier.
  2. Transit — 2–5 business days. The carrier moves the parcel to your address.

Together that is a total of 3–8 business days from the day the order is placed. Business days are Monday–Friday and exclude public holidays.

Tracking your parcel

As soon as your order ships we email you a tracking number. You can also look up the status of an order at any time on our Track Order page using your order number and email address. Tracking can take up to 24 hours to show its first scan after the label is created — that is normal and does not mean the parcel is lost.

Addresses and what we need from you

  • Please enter a complete, deliverable U.S. address, including apartment or unit number.
  • If you need to correct an address, email us immediately — we can usually change it while the order is still in handling. See our Cancellation Policy.
  • If a parcel is returned to us as undeliverable because of an incorrect address, we will contact you and reship it at no extra cost or refund you in full.

Backorders and stock

We source books from publishers and distributors, so occasionally a title becomes unavailable after you order. If that happens we email you within one business day and offer you the choice of a later ship date or a full refund. You are never left waiting without being told.

Lost, delayed, or damaged packages

If your package arrives damaged, or does not arrive at all, contact us within 14 calendar days of the expected delivery date at support@ebookaros.shop. We will either replace the item or issue a full refund — the same terms as our Return & Refund Policy. Photographs of the damage help, but they are not required.

Questions about this policy?

We answer every message ourselves and normally reply within one business day.

  • Email: support@ebookaros.shop
  • Phone: +1 (307) 856-7254 (Monday–Friday, 9:00 AM – 6:00 PM (MT))
  • Mail: 950 Pioneer Ave, Riverton, Wyoming 82501, United States — correspondence, returns, and refunds only; not a retail storefront.

Last updated: September 4, 2026 · Ebookaros, an independently operated online bookstore in the United States.